RESERVATIONS
How to book directly with the hotel?
Reservations can be made through our website. As an alternative you can contact through e-mail or telephone. For more information, please consult our website.
How to cancel or change a reservation made through our website?
Booking cancelation made through our website can be made in it or through request by e-mail. Since some reservation do not allow cancelation you should consult the reservation conditions before making the reservation.
How to reserve a cradle?
Request while making the reservation, in the comments area, special requests or during the check-in.
How should I guarantee a room with a single bed or a double bed?
Request while making the reservation, in the comments area, special requests or during the check-in.
How to do a group reservation?
Please contact the groups department.
How to guarantee a room in a higher floor?
Request while making the reservation, in the comments area, special requests or during the check-in.
What are the advantages of booking directly through the hotel’s website?
The advantage of booking directly through the hotel’s webiste is: The guarantee of the best avaible rate.
What is full board and what is half board?
Full board includes breakfast, lunch and dinner (drinks not included). Half board includes breakfast and dinner (drinks not included).
If I book online, can I make changes at the hotel by telephone?
Yes, you can.
How can I access the current campaigns?
By visiting our website at https://www.meliamadeira.com/pt-pt/ofertas/ or by phone +351 291 724 140.
What are the cancellation policies?
Cancellation policies vary depending on the contracted rate, depending on whether it is a cancellable or non-cancellable rate. We have the non-refundable rate (non-cancellable) and the flexible rate (it is variable, in some cases it allows cancellations up to 24 hours before, in others only up to 7 days before arrival).
How long do I have to cancel my booking?
It depends on the contracted rate. For more information, please consult the conditions of your booking.
What does non-cancellable mean?
It means that once the payment of the reservation has been made, which is necessary to validate it, there is no right to a refund.
What does refundable mean?
It means that the reservation can be cancelled, free of charge, up to a certain number of days before arrival, depending on the contracted rate. Please check the contracted rate to find out how many days before arrival you can cancel free of charge.
What does non-refundable rate mean?
It means that the booking must be paid in full during the booking process and therefore there is no right to refund or amendment, even if a cancellation occurs.
How do I book a cot/extra bed and is there an additional cost?
You must request it at the time of booking, in the comments or special requests or at check-in at the hotel reception. There is no associated cost.
Can I book more than one room?
Yes, you can. Please select the number of rooms you would like when making your reservation.
How can I make a reservation for events or meetings?
Please contact the groups and events department at gr.hmmm@meliaportugal.com.
Can I book a room on the same day?
Yes, subject to availability.
Can I change the hotel I booked?
No. In this case you must cancel the booking and make a new one.
If I do not show up at the hotel on the date of the stay, without prior notice, will I be charged the full amount of the stay?
It depends on the cancellation policy of your reservation. This information is available in the booking description. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the entire stay is charged.
Is it safe to make a reservation on the website?
Yes, it is completely safe to book on our website.