RECEPTION
What is the check-in schedule?
Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Is the reception open 24h?
Yes, the reception is open 24h.
What languages are spoken at reception?
Portuguese, English, German, French. Please check with reception for more information.
What documents are required for check-in?
Identity card or passport for all guests. In the case of minors not accompanied by their parents, written authorisation in an official document is required.
If I am allergic to an ingredient, when and where do I inform?
You must inform reception at check in and also at the restaurant upon arrival.