Meliá Madeira Mare

Meliá Madeira Mare
Booking

HEALTH & SAFETY

Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?

Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).

What are the procedures implemented to ensure health and security in the hotel?

Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.

HOTEL

Are there any smoking areas in the hotel?

Smoking is only allowed in balconies or terraces (Smoking Areas).

Does the hotel have its own car park?

The hotel has its own car park, no reservation is required. Access to the car park is made with the room key.

Is the car park paid?

No, the car park is not paid.

Is it possible to book the car park in advance in order to guarantee it?

The hotel does not accept car park reservations, as it is not necessary, since access is made with the room key and is for guests only.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. We have a room for storing luggage before check-in and after check-out.

Do rates include pool access?

Yes, rates do include pool access.

What is the SPA and pool schedule?

Monday to Saturday: 09h00 to 20h00 – SPA
Sunday: Closed – SPA
Indoor swimming pool every day from: 07:00 to 21:00

Information and Reservations:
Direct Contact Tel: +351 291 724151
Email: spa.melia.madeira@meliaportugal.com

Can I use the spa services without staying with you?

Yes.

Are pets allowed in the hotel?

Yes. See Conditions with the hotel.

Does the hotel have meeting rooms?

Yes. Our hotel has 6 meeting rooms. For more information please visit our website : https://www.meliamadeira.com/meetings/.

Does the hotel have weeding services?

Yes. For more information please visit our website : https://www.meliamadeira.com/meetings/.

Is there any lift?

Yes, is there lifts available.

Are there any chargers for electric cars?

No, there are not chargers for electric cars.

Is there any Wi-fi service in the hotel (including rooms)?

Yes, there is Wi-fi in the entire hotel.

Does the hotel have lobby and public spaces?

Yes, the hotel does have lobby and public spaces.

Does the hotel have laundry and ironing service?

Yes, hotel does have laundry and ironing services.

Which activities can be booked in the reception?

A variety of activities, from Levadas to excursions, catamaran trips, etc. Please contact the hotel reception for more information.

Is there a babysitting service?

Yes, please contact reception to find out the different options and associated costs.

How does lost property work?

Contact reception if you have forgotten something at the hotel.

Does the hotel have a loyalty programme?

Yes, Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.

Where can I find information about other hotels in the group?

You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/.

RESERVATIONS

How to book directly with the hotel?

Reservations can be made through our website. As an alternative you can contact through e-mail or telephone. For more information, please consult our website.

How to cancel or change a reservation made through our website?

Booking cancelation made through our website can be made in it or through request by e-mail. Since some reservation do not allow cancelation you should consult the reservation conditions before making the reservation.

How to reserve a cradle?

Request while making the reservation, in the comments area, special requests or during the check-in.

How should I guarantee a room with a single bed or a double bed?

Request while making the reservation, in the comments area, special requests or during the check-in.

How to do a group reservation?

Please contact the groups department.

How to guarantee a room in a higher floor?

Request while making the reservation, in the comments area, special requests or during the check-in.

What are the advantages of booking directly through the hotel’s website?

The advantage of booking directly through the hotel’s webiste is: The guarantee of the best avaible rate.

What is full board and what is half board?

Full board includes breakfast, lunch and dinner (drinks not included). Half board includes breakfast and dinner (drinks not included).

If I book online, can I make changes at the hotel by telephone?

Yes, you can.

How can I access the current campaigns?

By visiting our website at https://www.meliamadeira.com/pt-pt/ofertas/ or by phone +351 291 724 140.

What are the cancellation policies?

Cancellation policies vary depending on the contracted rate, depending on whether it is a cancellable or non-cancellable rate. We have the non-refundable rate (non-cancellable) and the flexible rate (it is variable, in some cases it allows cancellations up to 24 hours before, in others only up to 7 days before arrival).

How long do I have to cancel my booking?

It depends on the contracted rate. For more information, please consult the conditions of your booking.

What does non-cancellable mean?

It means that once the payment of the reservation has been made, which is necessary to validate it, there is no right to a refund.

What does refundable mean?

It means that the reservation can be cancelled, free of charge, up to a certain number of days before arrival, depending on the contracted rate. Please check the contracted rate to find out how many days before arrival you can cancel free of charge.

What does non-refundable rate mean?

It means that the booking must be paid in full during the booking process and therefore there is no right to refund or amendment, even if a cancellation occurs.

How do I book a cot/extra bed and is there an additional cost?

You must request it at the time of booking, in the comments or special requests or at check-in at the hotel reception. There is no associated cost.

Can I book more than one room?

Yes, you can. Please select the number of rooms you would like when making your reservation.

How can I make a reservation for events or meetings?

Please contact the groups and events department at gr.hmmm@meliaportugal.com.

Can I book a room on the same day?

Yes, subject to availability.

Can I change the hotel I booked?

No. In this case you must cancel the booking and make a new one.

If I do not show up at the hotel on the date of the stay, without prior notice, will I be charged the full amount of the stay?

It depends on the cancellation policy of your reservation. This information is available in the booking description. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the entire stay is charged.

Is it safe to make a reservation on the website?

Yes, it is completely safe to book on our website.

RESTAURANT

What is the breakfast’s schedule?

Breakfast is served from 07:30 to 10:30 on the ground floor, Mare Nostrum restaurant.

What is the restaurant’s schedule?

For breakfast from 07:30 to 10:30, for lunch from 12:30 to 15:00 and for dinner from 19:00 to 21:30.

Does breakfast have gluten-free products?

Yes, breakfast does have gluten-free products. You can also request other products in the restaurant that are not on display.

What are the available menus and what are the different types of cuisine?

“MARE NOSTRUM” RESTAURANT
The hotel offers various different hot and cold themed Buffets, with a “Live Cooking Station” for breakfast and dinner.

“IL MASSIMO” RESTAURANT
À la carte service, with international cuisine – modern décor and a welcoming ambience, and the option to enjoy your meal in the dining room or on the deck with a sea view.

“O ILHEU” BAR / RESTAURANT
Located by the swimming pool, for lunch service and light meals.

LA LUNA BAR
By the Hotel reception, with a panoramic terrace overlooking the sea.

NINI DECK & TERRACE BAR
Atlantic Esplanade with a breathtaking view of the ocean horizon.

Does breakfast have lactose-free milk?

Yes.

Can I use the restaurant’s services without being a guest?

Yes.

Does the restaurant have vegetarian options? Vegan?

Yes. Ask the restaurant staff for the same options.

CAREERS

Is it possible to send my CV to join the hotel’s team?

Yes, please send to: recrutamento@hotihoteis.com.

RECEPTION

What is the check-in schedule?

Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.

Is the reception open 24h?

Yes, the reception is open 24h.

What languages are spoken at reception?

Portuguese, English, German, French. Please check with reception for more information.

What documents are required for check-in?

Identity card or passport for all guests. In the case of minors not accompanied by their parents, written authorisation in an official document is required.

If I am allergic to an ingredient, when and where do I inform?

You must inform reception at check in and also at the restaurant upon arrival.

ROOMS

Is there any rooms for guest with reduced mobility?

Rooms for guests with reduced mobility are available. Our employees are always ready to help you.

Do rooms have minibar?

Yes, rooms do have minibar.

Are there any connecting rooms?

Yes, there are connecting rooms.

Is it possible to request extra pillows and sheets?

Yes, it is possible to request extra pillows and sheets.

Does the hotel have room service? What is the schedule?

Please contact the reception for more information.

Is it possible to include romantic decoration in the room? What is the cost?

Please contact the reception for more information.

Do rooms have balcony?

Yes, rooms do have balcony.

What room types are available at the hotel?

Of the 220 rooms available:

16 are Premium Suites equipped with full kitchenette;
5 are Master Suites with kitchenette;
23 Superior Rooms with frontal sea view;
40 Front Sea View;
134 Side Sea View;
2 are Standard Rooms for people with reduced mobility.

Do rooms have carpet?

Yes, rooms do have carpet.

Do rooms have air- conditioner?

Yes, rooms do have air-conditioner.

Is there any wake-up call service in the hotel?

Yes, there is wake-up call service.

Do rooms have shower or tub?

Yes, rooms do have shower or tub.

Are rooms soundproof?

Yes, rooms do have soundproof.

Does the room have safes?

Yes, rooms do have safes.

Are the televisions in the rooms Smart TV?

Yes.

Do the rooms have a hairdryer?

Yes.

What amenities (shower cap; shampoo; etc) are provided in the room?

Shampoo, shower gel, conditioner, hand soap, body cream are in the room by default. On request we have cap, visor, dentifrice kit, shaving kit, shoe shine sponge, file, sewing kit, ladies kit.

PRICE AND PAYMENT

Are the rates presented per person or per room?

The presented rates are per room.

What are the payment methods for reservations made through our website?

The credit card is the payment method for reservations made through our website.

Is the city tax charged?

No, the city tax is not charged.

By what age children aren’t charged?

For more information please contact the reception.

Do I need a credit card to make a booking?

No, but you may have to make a prepayment to guarantee your booking.

What payment methods are available?

The payment methods available are: Cash, MbWay, Credit card Visa , Mastercard , American Express and debit card.

Can I pay with my company’s credit card?

Yes, it is possible to pay with a company’s credit card.

Is it possible to request a bill in my company’s name?

Yes, it is possible to request a bill in a company’s name.

What is included in the booking price?

It includes accommodation, breakfast and taxes. There is also the option to book with lunches and/or dinners.

Do I have to pay tax on the prices shown?

No, the prices shown already include taxes.

Is breakfast included in the price?

Yes.

If I book by credit card, when is the amount withdrawn?

It depends on the conditions of your booking. It will always be in accordance with what was indicated to you.

Can I pay at the hotel with a different card than the one I booked with?

Yes.

Can I benefit from an online rate by booking directly with the reservations department?

Yes.

I have not received my receipt, what should I do?

Please contact the hotel reception via email melia.madeira@meliaportugal.com and request it.

LOCATION

Is the shuttle service between the airport and hotel available?

Yes, the shuttle service between the airport and hotel is available.

How can I go to the beach?

It is possible to go to the beach by bus or a taxi.

How can I go to the city centre?

It is possible to go to the city centre by bus or a taxi.

What is the main rate to the airport and hotel?

Price on request.

Is there any pharmacy near the hotel?

Yes, there is a pharmacy near the hotel.